We Sabi Terms & Conditions

Terms and Conditions for Use

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We Sabi Work Effective Date: February 20, 2026
Governing Law: Federal Republic of Nigeria

INTRODUCTION

Welcome to We Sabi Work (“Platform”, “Company”, “We”, “Us”, “Our”). We Sabi Work is a digital platform that connects independent artisans, tradespeople, and service providers (“Service Providers”) with individuals and organisations seeking services (“Customers”). By accessing or using the Platform, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use the Platform.

NATURE OF THE PLATFORM

2.1 We Sabi Work operates as a digital marketplace and matching service. 2.2 We Sabi Work:

Facilitates connections between Customers and Service Providers
Assigns or recommends Service Providers based on proximity, experience, reliability, and availability

2.3 We Sabi Work does not:

Provide services directly
Employ Service Providers
Supervise or control how services are performed
Guarantee service outcomes or quality
Act as an agent for either party

2.4 All service agreements are entered into directly between Customers and Service Providers.

USER ELIGIBILITY

3.1 Users must be at least 18 years old. 3.2 Users must provide accurate and complete information. 3.3 We Sabi Work reserves the right to suspend or terminate accounts providing false or misleading information.

ACCOUNT REGISTRATION

4.1 Users must create an account to access certain features. 4.2 Users are responsible for:

Maintaining the confidentiality of login credentials
All activity under their account

4.3 We Sabi Work is not liable for unauthorised access due to user negligence.

TERMS FOR SERVICE PROVIDERS

5.1 Independent Contractor Status: Service Providers are independent contractors and are not employees, partners, or agents of We Sabi Work. 5.2 Responsibility for Services Service Providers are solely responsible for:

Service quality and workmanship
Pricing and quotations
Tools, materials, and equipment
Safety compliance
Warranties (if any)
Any damage, loss, or claims arising from their services

We Sabi Work shall not be liable for service-related claims. 5.3 Commission and Fees 5.3.1 We Sabi Work operates a Commission-based model tied to completed jobs. 5.3.2 Service Providers agree that:

All payments for jobs sourced through the Platform are processed and managed by We Sabi Work.
A commission fee is charged on every completed job.
Commission is deducted by We Sabi Work before payout to the Service Provider.

5.3.3 Payouts to Service Providers:

Will be made after confirmation of job completion (by the Customer, the Platform, or both)
May be subject to verification, dispute resolution, or a holding period where necessary

5.3.4 Attempting to bypass the Platform to avoid commission fees is strictly prohibited and may result in:

Immediate suspension
Permanent removal from the Platform
Legal action, where applicable

5.4 Accuracy of Information Service Providers must ensure:

Services listed are accurate
Qualifications and experience are truthful
Images reflect actual work

Misrepresentation may result in suspension or permanent removal. 5.5 Verification Verification badges indicate that certain documents have been submitted and reviewed. Verification does not:

Guarantee skill level or performance
Create liability for We Sabi Work

5.6 Prohibited Conduct Service Providers shall not:

Provide fraudulent or substandard services
Engage in illegal activities
Harass or abuse Customers
Circumvent the Platform to avoid commissions
Manipulate ratings or reviews
Accept or solicit payments outside the Platform for jobs initiated through We Sabi Work

Violations may result in permanent suspension.

TERMS FOR CUSTOMERS

6.1 Service Engagement Customers acknowledge that:

Services are provided directly by independent Service Providers.
We Sabi Work is not responsible for how services are carried out.

6.2 Payments 6.2.1 All payments for services requested through We Sabi Work must be made through the Platform using approved payment methods. 6.2.2 We Sabi Work:

Collects payments from Customers on behalf of Service Providers.
Holds funds until service completion is confirmed.
Deducts applicable commissions and fees.
Releases the remaining balance to the Service Provider.

6.2.3 Customers agree that:

Payment must be made in full (unless otherwise agreed) before service delivery.
Payments made outside the Platform are not protected and violate these Terms.

6.2.4 We Sabi Work reserves the right to:

Delay or withhold payouts in cases of disputes, suspected fraud, or policy violations
Reverse or refund transactions where necessary.

6.3 Disputes Customers agree that:

Disputes must first be addressed directly with the Service Provider.
We Sabi Work may assist in communication, but is not obligated to resolve disputes.

6.4 Reviews and Ratings Customers may leave reviews, which must:

Be truthful and based on experience
Not contain defamatory, abusive, or harmful content

We Sabi Work reserves the right to remove inappropriate content. 6.5 Completion of Service A job is considered “completed” when:

The Customer confirms satisfaction, or
No dispute is raised within 24 hours after service delivery, or
We Sabi Work determines completion based on available evidence

This triggers commission deduction and payout processing.

LIMITATION OF LIABILITY

To the fullest extent permitted under Nigerian law, We Sabi Work shall not be liable for:

Personal injury
Property damage
Financial loss
Fraud or misconduct
Service defects or delays
Contract breaches between users
Indirect or consequential damages

All interactions are at the users’ own risk.

INDEMNIFICATION

Users agree to indemnify and hold harmless We Sabi Work and its representatives from claims arising out of:

User conduct
Service disputes
Violations of these Terms
Breach of applicable laws

FRAUD AND MISCONDUCT

We Sabi Work reserves the right to:

Suspend or investigate accounts
Remove fraudulent listings
Report illegal activity to authorities

ESCROW & PAYMENT PROTECTION

10.1 Platform-Facilitated Payments Where We Sabi Work provides in-platform payment services, payments made by Customers may be held temporarily by the Platform (“Escrow”) until agreed service milestones are met. 10.2 Release of Funds Funds held in Escrow may be released to the Service Provider when:

The Customer confirms satisfactory completion of the service; or
A predefined service milestone is achieved; or
A reasonable period has passed without a dispute being raised

10.3 Dispute Holding If a dispute is raised before funds are released:

The funds may be temporarily withheld.
Both parties may be required to provide evidence.
We Sabi Work may facilitate resolution, but is not obligated to act as a formal arbitrator.

10.4 Platform Role Limitation We Sabi Work’s involvement in payment facilitation does not:

Make the Platform responsible for service quality
Create liability for service outcomes
Establish an employment or agency relationship

10.5 Fees We Sabi Work will deduct:

Commission fees
Transaction or processing fees

before releasing funds to Service Providers.

CANCELLATION & REFUND POLICY

11.1 Cancellation by Customers Customers may cancel a service request:

Before a Service Provider is assigned – no penalty
After assignment but before work begins – possible cancellation fee
After work has commenced, charges may apply based on the work completed

11.2 Cancellation by Service Providers Service Providers must not cancel accepted jobs without a valid reason. Frequent cancellations may result in:

Reduced visibility on the Platform
Temporary suspension
Permanent removal

11.3 Refund Eligibility Refunds may be considered in cases such as:

Service not delivered
Significant deviation from the agreed scope
Proven misconduct or fraud

11.4 Non-Refundable Situations Refunds may not be granted where:

The service was completed as agreed
Dissatisfaction is subjective without a clear breach
Payments were made outside the Platform

11.5 Refund Processing Where applicable, refunds will be:

Processed within 48 hours from resolution.
Subject to administrative or transaction deductions

SERVICE STANDARDS

12.1 General Expectations Service Providers on the We Sabi Work platform are expected to:

Act professionally and respectfully
Arrive on time or communicate delays
Deliver services as agreed
Maintain a safe working environment

12.2 Response Time Service Providers are expected to:

Respond to job requests promptly
Maintain an active availability status

Failure to respond consistently may affect visibility on the Platform. 12.3 Quality Assurance While We Sabi Work does not guarantee service outcomes, we promote quality through: