1. Purpose: This policy establishes how complaints are handled.
2. Complaint Submission
   Users may submit complaints via:

• Email
• Platform dashboard
• Customer support
• Whatsapp

Complaint must include:

• Name
• Profile details
• Description
• Supporting evidence

3. Investigation Process

Wesabi Work may:

• Contact both parties
• Request evidence
• Temporarily suspend accounts
• Resolution timeline: 7–14 business days.

4. Limitations: Wesabi Work:

• Is not obligated to arbitrate disputes
• Does not provide legal judgment
• May only facilitate communication